News
February 2012: Excellent results from the 2011 patient satisfaction survey
The results of the 2011 patient satisfaction survey continue to show the Clock House’s commitment to patient care.
97% of patients rate us excellent (82%) or good (15%) for our overall quality of care, whilst 97% would recommend us to their family or friends.
All categories showed that staff go that “extra mile” for patients.
During 2012 Staff have been set two target areas for improvement, the first being being an improvement in the time some patients have to wait after their allotted appointment time and the other being an improvement in communication in keeping those patients informed of possible delays to their appointment.
The full report is available clicking on the link.
A copy of this report is made available to all Insurance Companies and to the Care Quality Commission as part of our registration requirements.
Clock House Healthcare Patient Satisfaction Survey Report 2011 (3)
February 2012: Further investment in Ophthalmology as the Clock House takes delivery of the latest TOPCON OCT 2000
The Clock House has recently taken delivery of the latest available technology enabling Ophthalmologists to conduct detailed diagnostic investigations on-site, reducing inconvenience to patients and allowing real time surveillance of ophthalmic conditions.
The Topcon 3D OCT-2000 System is the first Spectral Domain OCT system to incorporate a high resolution fundus camera. The easy-to-use, intuitive FastMap™ software enables dynamic viewing of the OCT data, providing 3D, 2D and fundus images simultaneously. Pin-Point™ Registration properly indicates the location of the OCT image within the fundus image. In addition, the compare function allows users to view serial exams in a comparison view and apply different analytical tools.
The investment in the TOPCON OCT 2000 emphasises the Clock House’s continued committment to investing in the most advanced technology available allowing it to deliver some of the best facilities in the area for its patients.
February 2012: Dr Pritash Patel introduces state of the art Video Capsule Endoscopy at the Clock House.
Video Capsule Endoscopy (VCE) is a safe, simple, non-invasive and reliable means of assessing the whole GI tract, and in particular the small bowel. This was an area that was previously impossible to visualize adequately. The capsule itself is a disposable, small, swallowable and wireless camera which allows direct visualization of the gastrointestinal mucosa. The initial video capsules were developed by Given Imaging (Yoqneam, Israel) and approved in Europe by the European Medicines Agency and in the United States by the Food and Drug Administration in 2001. Since then, almost 1 million video capsules have been used Worldwide.
Video capsules are extremely effective at diagnosing small bowel pathologies without the need for tests involving harmful radiation or invasive surgery. They are most useful for diagnosing causes of obscure GI bleeding and small bowel Crohn’s disease. They can also be used for surveillance in patients suffering from a number of chronic conditions. More recently video capsules with cameras on both ends of the device have been developed to look specifically at the Oesophagus and the Colon. Oesophageal capsules can be used for surveillance in patients with Barrett’s and to diagnose varices in patients presenting with an acute upper GI bleed. Colon capsules are useful for patients who cannot tolerate colonoscopy or where colonoscopy is incomplete. Therefore the indications for capsule endoscopy are expanding year on year and can provide patients with an effective alternative to currently available diagnostic modalities that may be less acceptable or that carry inherent risks.
By providing this service, the Clock House continues to provide its patients with the latest diagnostic tests. Dr Pritash Patel, Consultant Gastroenterologist, said: “Video Capsules are playing an increasingly vital role in helping us to diagnose hard to find illnesses. Previously patients may have suffered for years or more before the cause of their pain or bleeding was discovered. These devices will complement our existing diagnostic tests in Gastroenterology and provide an invaluable service.”
October 2011: Dedicated one-stop menstrual disorder clinic
Mr Mike Katesmark now offers patients a dedicated one-stop menstrual disorder clinic at the Clock House Medical Practice.
The service aims to provide a comprehensive diagnostic and treatment service for women with the following disorders:
- Irregular menstrual cycles
- Fibroids
- Lost IUCD
- Peri-menopausal bleeding
- Post menopausal discharge or bleeding
- Postcoital bleeding
The clinic will provide a service to include history & examination, screening for anaemia if appropriate and direct hysteroscopic visualisation of the uterine cavity (under local anaesthetic if required).
Any necessary biopsies of the endometrium can be taken and small polyps excised at the same visit. If requested, A Mirena IUCD can also be fitted under direct vision for those women where uterine anatomy makes placement in the GP surgery too difficult.
An ultrasound scan can also be performed if indicated to assess ovarian morphology and delineate any fibroids not visible from within the endometrial cavity.
Mr Katesmark is an accredited Royal College Of Gynaecologists hysteroscopist and is on the teaching faculty of the Minimal Access Training and Therapy Unit (MATTU) at Guildford University Hospital. He is also lead clinician for Gynaecological Oncology and Cancer Screening at Epsom & St Helier Hospitals Trust.
The service has been developed for women with a range of common disorders and aims to diagnose and treat with the minimum of disruption to their busy modern schedules.
December 2010: New Rheumatology service launched
The Clock House Medical Practice is delighted to announce that Dr. Alexander. Bennett and Dr. Sanjeev Patel will be providing a Rheumatology service at the Clock House Medical Practice, Dr. Bennett is a available on Monday evenings and Dr. Patel on Saturday mornings. Please see their profiles under “Consultants” for further information on their special interests.
To make an outpatient appoinment please call 01372 840837.
December 2010: New pain relief treatment available
The Clock House Medical Practice recently took delivery of the latest “next generation” radio frequency generator. The NT 2000 from NueroTherm, the proven leaders in radio frequency technology, will allow the expert Pain Control Doctor’s at the Clock House Medical Practice to add this important new treatment to the already comprehensive array of treatments they available to them, enabling them to treat a greater range of chronic and acute pain conditions
Radiofrequency Lesioning for chronic neck, upper and lower back pain uses radiofrequency energy (heat) to disrupt nerve function. When radio frequency ablation is performed to a medial branch or sacroiliac branch nerve, the nerve can no longer transmit pain from the injured facet joint.
Some of the conditions that may benifit from this new treatment are SI Pain – Sciatica, Low Back Pain, Trigeminal Pain, Degenerative Disc Disease, Post Surgical Back Pain, Spondylolisthesis, Spinal Stenosis and Disc Herniation.
To find out more about this new treatment or to make an appoinment please call 01372 840837.
May 2010: Varicose veins can be treated successfully.
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