How you will be charged

For insured and self funding patients

If the Clock House Medical Practice has a direct settlement agreement with your insurance company, any invoices relating to diagnostic tests, surgical procedures etc. will be sent directly to them. Your insurer will advise you if all or part of your claim will not be paid. If we have not received payment from your insurance company within 30 days we will send you the invoice to be settled. If you have any queries relating to an outstanding payment please contact your insurer directly. You will continue to receive correspondence from us if the account is not settled.

If your Consultant has a direct settlement agreement with your insurance company any invoices relating to consultation fees, tests or surgery undertaken will be also sent directly to them.

If you are a self funding patient or the Clock House Medical Practice and/or your Consultant does not have a direct settlement arrangement in place with your insurance company, you will receive invoices for one or more of the following services:

Fees from your Consultant for: Initial and follow up outpatient consultation, surgical procedures undertaken in the theatre, procedures, tests and examinations undertaken in a consulting room or treatment room. This will be invoiced directly from your Consultant so please send a cheque made payable to the Consultant (not the Clock House Medical Practice), unfortunately payment cannot usually be made by credit/debit card for Consultant’s fees. If you have any queries relating to your Consultant’s account please contact their secretary.

Fees from the Clock House Medical Practice for: pathology tests, x-rays and ultrasound. If you have a surgical procedure in the theatre, or procedure/test/examination undertaken in a consulting room or treatment room you will also receive an invoice from the Clock House Medical Practice as well as from your Consultant. These fees are for the use of equipment, sterilising of equipment, nursing time, consumable items (dressings etc) and pharmaceuticals. We request payment within 7 days by credit or debit card (we accept most major cards) or cheque made payable to the Clock House Medical Practice. If you have any queries relating to your Clock House Medical Practice account please contact the Administration Manager.

If you have any questions or require further information on the financial arrangements please contact the Administration Manager on 01372 840833.

For Outpatient appointments please contact 01372 840837.